Check your device settings

• Make sure your camera and microphone are allowed for the app or browser you're using.
• On phones/tablets, go to Settings → Privacy → Camera/Microphone and ensure access is granted.
• On laptops, check your browser settings to confirm the app can use your camera and microphone.

Restart your device or app

Sometimes a quick restart fixes frozen video or missing audio.

Switch devices if needed

On phones or small screens, you may not see all participants at once—this is normal. Using a laptop often shows more participants.

Check your internet connection

• A weak or unstable connection can cause audio/video to cut in and out.
• Moving closer to Wi-Fi or using a wired connection can help.

Update your app or browser

Ensure you have the latest version of your web browser. You can usually update your browser by going to its settings menu and checking for updates.

Rejoin the call if problems persist

Leaving and re-entering the session often restores audio and video.